- Client: Healthcare consultation platform, United States
- Services: Development within an existing team
The challenge
The platform connects international patients with clinics. Booking appointments was unreliable, and the chat that translates between patient and clinic did not always use the right language.
The solution
- Reliable booking: appointments are created with the correct times, and cancellations are processed correctly.
- Clear overview: patients see their appointments at a glance and can cancel them.
- Translated chat: messages are translated into each person's preferred language, without duplicates, and clinics see new messages instantly.
The result
Patients and clinics can book appointments and communicate in their own languages.